Remote Support Portal
Many fixes don’t need a drop-off. Follow these four steps and Joe can securely connect to your computer while you watch every move on your own screen.
Download the Quick Support file
One click, straight from this site — it’s the official open-source RustDesk tool, and nothing gets installed on your computer. You run it, we help you, you close it.
The Mac button is for Apple Silicon Macs (2020 and newer) — older Intel Mac? Use this Intel download instead. Never download remote tools from ads or search results — only from here or rustdesk.com.
Run it — no install needed
Double-click the file you downloaded. If Windows shows a blue “SmartScreen” warning, click More info → Run anyway — that’s normal for a fresh download.
It opens straight to a window showing “Your Desktop” with an ID number and a One-time Password. That’s it — skip any “Install” button you see; it works fine without installing, and when you close it, it’s gone.
Give Joe your ID & password — the safe way
Call or text Joe directly with the 9-digit ID and the one-time password shown in RustDesk. Don’t email them, and don’t give them to anyone who called you — Joe never cold-calls.
The password is single-use: it expires when the session ends, so nobody can reconnect later without a new one from you.
📞 (818) 403-5335
During the session
You’ll see everything Joe does, live, on your own screen — feel free to ask questions in the chat box. You can end the session at any moment by closing RustDesk.